Deleting Your Organization

The organization owner can delete the organization from Settings when they are its only member. After that, your account is a personal account again, and you can delete it from your profile page.

A team lead account cannot be deleted while it belongs to an organization. Delete the organization first.

Before you start

• You must be the organization owner. Other admins cannot delete the organization.
• You must be the only member. Remove every other member and revoke every pending invite first. See Removing Members.
• Download any team headshots you want to keep. Removing members deletes their headshots.

How it works

Delete the organization

1. Go to Settings and open the General tab.
2. Scroll to the Danger zone card.
3. Click Delete organization. The button changes to Are you sure?
4. Click Are you sure? within 2 seconds to confirm.
5. HeadshotPro deletes the organization and takes you back to the app.

Delete your account

1. Reload the page so HeadshotPro shows your personal account.
2. Go to headshotpro.com/profile.
3. Click Delete my account, then click Are you sure? A confirmation dialog opens.
4. Type your account email address into the confirmation field.
5. Click Delete my account. You are logged out and receive a confirmation email.

See Deleting Your Data for what account deletion removes.

Organization with other members

There is no self-serve delete while other members remain. Either remove them all first, or email support from the owner's address and ask for the deletion. Support deletion is permanent and removes every member's photos and data. Tell your members before you ask.

Members with more than 3 shoots cannot be removed from the dashboard. Contact support for these members.

Good to know

• Deleting the organization is permanent. Organization settings and unused credits are deleted with it.
• If you want a refund for unused credits, contact support before you delete the organization.
• If the Danger zone card is not visible, your organization still has other members or pending invites.
• If Delete my account is not on your profile after you delete the organization, reload the page or sign out and sign in again.
• Team members cannot delete their own account. They ask an admin to remove them from the organization, and then delete their account from the profile page.

Related

• Removing Members
• Organization Settings
• Roles and Permissions
• Deleting Your Data