Refund Policy

Every individual purchase comes with a 30-day money-back guarantee. If you are not happy with your headshots, for any reason, request a refund within 30 days of your payment and you get the full amount back.

What to expect from a set

Not every photo in a set is a winner. Most photos are not keepers, and that is normal for AI headshots. The aim is at least one profile-worthy photo you are glad to use. If you want to improve the set before you decide, your free redo lets you start again with new selfies. See Regenerating Headshots. A redo does not affect your right to a refund.

How it works

1. Sign in with the email you used at checkout and go to headshotpro.com/profile/refund. You can also open Support in your dashboard and choose Refund request as the request type.
2. Select the payment you want refunded.
3. Add a short note about what went wrong. It helps HeadshotPro improve, and it is not a condition for the refund.
4. Submit. You receive a confirmation email, "Your refund request has been submitted".
5. HeadshotPro refunds the full amount to your original payment method.

Good to know

• The guarantee covers 30 days from the date of payment.
• The refund goes back to the card, PayPal account or payment method you paid with. It can take a few business days to reach your bank, depending on the bank.
• Team members cannot request refunds. Ask your team lead. Team leads contact support from the account page or the support form.
• Paid twice by mistake? See Checkout Process.

Related

• Regenerating Headshots
• Headshot Quality
• Credits and Pricing
• Checkout Process