Issuing Retries

If a member's headshots came out poorly — bad lighting, wrong expressions, low-quality source photos — you can issue them a retry. A retry resets their shoot and notifies them by email to start over. Each member is entitled to one free retry.

A retry resets the member's model to onboarding status so they can re-upload photos and generate a new set. The member retains any unused retry credits.

How it works

1. Go to Headshots (/app/admin/headshots) and find the member in the Finished photo shoots section.
2. Open the Actions dropdown on the member's card and select Give retry.
3. A confirmation modal opens explaining what will happen:
   • The member's shoot will be reset to onboarding.
   • The member receives an email notification with a link to retry their shoot.
4. Click Delete results and retry to confirm. The dashboard refreshes and the member returns to the In Progress state.
5. If the member already has a pending retry that they have not acted on yet, the modal shows a notice instead of the confirmation button. Instruct the member to log in and start their photo shoot — no further admin action is needed.

The retry option does not appear in the Actions menu for members who have exhausted their retry credits.

Retrying a deleted shoot (managed members only)

For Managed members (members without an individual HeadshotPro account, created and controlled directly by the admin), a shoot that has been fully deleted can be restarted using a separate flow:

1. Locate the member in the Deleted photo shoots section of the dashboard.
2. Click the Restart shoot button on the member's card. This creates a new onboarding model for the member and sends them a fresh access link.

This is only available for managed members who have no active or in-progress shoot at the time.

Retry eligibility rules

• Each member can receive one retry per shoot.
• Retries are only available for shoots completed within the last 60 days. Shoots older than 60 days cannot be retried.
• If the member still has retries remaining, the retry resets the model without counting against the one-retry-per-member limit.

Good to know

• After you confirm a retry, HeadshotPro sends the member an email with the subject "HeadshotPro | Please retry your shoot" and a direct action link.
• Tell the member explicitly to upload higher-quality photos — better lighting, plain background, varied expressions. The retry notification email includes this prompt.
• A retry does not consume an additional credit from your organization's credit balance.
• If you need to verify whether a retry has already been issued for a member, check the member detail page at /app/admin/members/:id.

Related

• Viewing Team Headshots
• Approving and Managing Headshots
• Member Management