Purchasing Credits
How to buy additional credits for your team, including payment methods, volume pricing, and auto top-up.
Purchasing Credits
Credits are purchased from the Billing page at /app/admin/billing/credits. You select the number of credits you need, choose a payment method, and are taken through Stripe checkout. There are no contracts, no subscriptions, and no minimum commitment.
How it works
- Go to Admin > Billing in the sidebar. You land on the Credits page.
- Under Purchase additional credits, use the slider or input field to set the quantity you want to buy.
- The order summary updates in real time showing the unit price, any volume discount, and the total.
- Select a payment method and complete checkout. You are redirected to Stripe to finalize payment.
- Credits appear in your balance immediately after the payment is confirmed.
Payment methods
For team purchases, the following payment methods are available:
- Credit or debit card — Visa, Mastercard, and other major cards, processed via Stripe.
- Bank transfer — Available for orders over 100 credits. Contact sales via the in-app sales modal to arrange.
- Custom quote — For orders over 100 credits you can request a formal quote. Use the Get a quote option in the purchase flow.
For orders of 1,000+ credits or custom enterprise pricing, use the Talk to our team link on the Billing page to contact sales directly.
Volume pricing
Discounts apply automatically based on your organization's cumulative total of credits purchased (lifetime total, not just this order):
| Total credits purchased (lifetime) | Discount |
|---|---|
| 1–5 | 0% |
| 6–9 | 20% |
| 10–49 | 30% |
| 50–199 | 50% |
| 200+ | 60% |
The discount shown in the order summary reflects this cumulative total. If you already hold 40 credits across previous purchases and you add 10 more, the total of 50 pushes you into the 50% tier for all future purchases.
Automatic top-up
The Automatically top-up credits toggle on the Billing page lets you configure automatic replenishment so your team is never blocked waiting for a manual purchase.
To enable it:
- Turn on the toggle at the top of the Billing page.
- Set the threshold — the credit balance at which a top-up triggers (e.g., 5 credits remaining).
- Set the amount — how many credits to purchase each time the threshold is crossed.
- Make sure a saved payment card is on file. Top-ups charge the default card automatically.
You can add, remove, or change your default card by clicking Manage in the saved cards section, which opens the Stripe customer portal. Currency preference for automatic top-ups can also be set from this section.
Good to know
- Purchased credits never expire.
- Bonus credit promotions may run at specific times of the year (e.g., holiday promotions). A banner appears on the Billing page when a promotion is active and your organization is eligible.
- If automatic top-up fails (e.g., expired card), the affected card is flagged with an issue indicator. Resolve it by visiting the Stripe customer portal via the Manage button.
- If your organization has fixed pricing set by the sales team, that per-credit price is used instead of the standard volume discount tiers.