We're hiring for Customer Success & Partnerships
This will be a personality hire over a skill hire. If you think you have what it takes, apply.

👨‍💻 Who are we:

• Leading AI headshot service with over 150,000 paying customers
• Small team of 4 (Developer, marketer, customer rep. and me)
• Fully bootstrapped, 100% remote, highly profitable, working async via Discord.

👀 Who we're looking for:

• Experience onboarding, supporting, or managing relationships with larger organizations.
• Clear communicator who can explain technical concepts, give demos, and write helpful guides.
• Genuinely focused on customer success, comfortable digging into issues and advocating for users.
• A proactive self-starter who works well autonomously and takes initiative.
• Takes full ownership of tasks and outcomes, from client happiness to partner success.
• Enjoys tackling diverse challenges, like complex support, onboarding improvements and growth.
• Bonus: Experience creating useful content (help guides, blogs, videos).
• Bonus: Experience finding or managing affiliate/integration partners.
• EU/US time-zone, most of our clients are in the US.
• Contractor preferred but we're open for employee based roles.

💼 How your day-to-day would look like:

• Handle complex customer support queries that require deeper product knowledge.
• Take ownership of overall customer happiness, identifying areas for improvement (like bugs or UX issues) based on feedback and working with the dev team to implement fixes.
• Proactively reach out to customers who have signed up but haven't converted, helping answer their questions or overcome obstacles.
• Help onboard new enterprise clients, answer technical questions, and provide product demos.
• Serve as a key point of contact for larger clients who need dedicated support.
• Develop resources like whitepapers, blog posts, and helpdesk guides to help clients better understand and use the product effectively.
• Create videos explaining new product features or updates.
• Manage and grow our affiliate program.
• Identify and pursue integration partnerships with other platforms.
• Connect with journalists and respond to media opportunities (like HARO) to promote HeadshotPro.
• Continuously look for opportunities to improve the overall customer experience and ensure HeadshotPro remains a leading product.

✅ Why apply:

• Work whenever you want, where-ever you want (100% remote and async)
• Full autonomy over your work as long as it aligns with the goals.
• Fast paced environment with a small but highly productive team.

❌ When not to apply

• You need your hands to be held: We do not have the time to micro-manage your every step. You need to be comfortable with being proactive.
• You can't function with autonomy: We expect you to own your own tasks and mistakes. You're hired to own a part of the product, not to give us extra headache.

💰Compensation:

• Salary: everyone values their time differently, we're open for your offer.
• Phantom share grant (cash payout on company sale)
• Two weeks off during Christmas holidays (we shut down the company for 2 weeks)
• Additional time off whenever you want (as long as you get your things done)

💬How to apply:

• Send a short pitch why we should hire you to jobs+success@headshotpro.com
• Add links and examples to back up your words.
• We might not get back to you if this gets too many responses.