Can't Find My Order
What to do when you paid for headshots but your account shows no order: sign in with the email used at checkout, or contact support with your receipt.
Can't Find My Order
You paid, but the account you are signed in to shows no order and no photos. In almost every case the order sits on a different email address: the one you entered at checkout. Your photos are safe. Sign in with the right address and they appear.
How it works
- Open the payment receipt in your inbox. The email address the receipt was sent to is the address of your order.
- Sign out of HeadshotPro.
- Sign in again with that address. If you used Google, LinkedIn, or Apple at checkout, use the same button now.
- Your order and photos are on the account that opens.
Which email was used at checkout
- PayPal — the order uses the email of your PayPal account, which is often not the one you use day to day.
- Apple Pay or Sign in with Apple — Apple can hide your real address behind a relay address that ends in
@privaterelay.appleid.com. The order sits on that relay address. - Work and personal email — if you started on one address and paid on another, the order is on the address you paid with.
- A typo — a misspelled address at checkout creates a separate account under that spelling.
Still not there?
Contact support and include your payment receipt, or the transaction ID from your bank, PayPal, or Apple statement. Support finds the order and moves it to the account you use.
Good to know
- HeadshotPro does not merge accounts on its own. Two addresses are two accounts, each with its own orders and photos.
- Do not buy again to get access. Support can find every paid order from the receipt.
- The confirmation and "your headshots are ready" emails go to the checkout address. Check that inbox, including spam.
- If you paid twice by mistake, send both receipts to support. See Refund Policy.
Related
Was this article helpful?