[{"data":1,"prerenderedAt":401},["ShallowReactive",2],{"docs-team-lead\u002Fteam-headshots\u002Fissuing-retries":3},{"article":4,"sectionArticles":213,"categories":379,"relatedArticles":399,"prevArticle":352,"nextArticle":358,"categoryName":397,"error":400},{"id":5,"title":6,"avatar":7,"body":8,"description":205,"docx":7,"extension":206,"meta":207,"navigation":208,"order":7,"path":209,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":210,"slug":7,"stem":211,"__hash__":212},"content\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fissuing-retries.md","Issuing Retries",null,{"type":9,"value":10,"toc":193},"minimark",[11,15,28,31,36,41,69,72,76,79,101,105,108,128,131,135,165,169],[12,13,6],"h1",{"id":14},"issuing-retries",[16,17,18,19,23,24,27],"p",{},"Every shoot comes with one free retry. On the current AI model, the member starts that retry themselves from their results page with ",[20,21,22],"strong",{},"Redo with new selfies",". Your role as admin is to point them there, or to start a ",[20,25,26],{},"New shoot"," when the free retry is gone or the window has closed.",[16,29,30],{},"A retry replaces the whole set. The old photos are deleted and cannot be restored. Tell members to download any keepers before they redo.",[32,33,35],"h2",{"id":34},"how-it-works","How it works",[37,38,40],"h3",{"id":39},"free-retry-member-starts-it","Free retry (member starts it)",[42,43,44,51,54],"ol",{},[45,46,47,48,50],"li",{},"Ask the member to open their results page and click ",[20,49,22],{},".",[45,52,53],{},"They upload fresh selfies and run the shoot again. No credit is used.",[45,55,56,57,60,61,64,65,68],{},"If the member cannot find the page, go to ",[20,58,59],{},"Members",", open the ",[20,62,63],{},"Actions"," menu on their card and select ",[20,66,67],{},"Send access link",". HeadshotPro emails them a sign-in link.",[16,70,71],{},"The free retry is available for 60 days after the shoot finishes. After that, or when the retry is used, the button on the member's page is disabled.",[37,73,75],{"id":74},"managed-members-you-do-the-retry","Managed members (you do the retry)",[16,77,78],{},"For members you manage without an account of their own:",[42,80,81,91,98],{},[45,82,83,84,86,87,90],{},"Go to ",[20,85,59],{}," and open ",[20,88,89],{},"Actions > New shoot"," on the member.",[45,92,93,94,97],{},"The dialog shows ",[20,95,96],{},"Do reshoot"," when the free retry is still available.",[45,99,100],{},"Confirm. Their results are deleted and you upload new photos for them right away.",[37,102,104],{"id":103},"new-shoot-uses-1-credit","New shoot (uses 1 credit)",[16,106,107],{},"When the free retry is used, or more than 60 days have passed:",[42,109,110,116,122],{},[45,111,83,112,86,114,90],{},[20,113,59],{},[20,115,89],{},[45,117,93,118,121],{},[20,119,120],{},"Start a new shoot"," and what happens: 1 credit is used, their current results are permanently deleted, and they get an email invite to upload new photos (or you upload for a managed member).",[45,123,124,125,50],{},"Click ",[20,126,127],{},"Use 1 credit and start new shoot",[16,129,130],{},"The new shoot includes a fresh free retry.",[32,132,134],{"id":133},"good-to-know","Good to know",[136,137,138,141,144,147,156],"ul",{},[45,139,140],{},"One free retry per shoot, valid for 60 days after the shoot finishes.",[45,142,143],{},"A retry or new shoot deletes the previous results for good. Download keepers first.",[45,145,146],{},"If a member already has a shoot or retry in progress, the dialog says so. Wait until it finishes.",[45,148,149,151,152,155],{},[20,150,26],{}," is disabled when your organization has no credits. Buy credits at ",[20,153,154],{},"Billing"," first.",[45,157,158,159,164],{},"Better selfies give better results. Send the member the tips in ",[160,161,163],"a",{"href":162},"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fquality-tips","Quality Tips"," before they redo.",[32,166,168],{"id":167},"related","Related",[136,170,171,177,181,187],{},[45,172,173],{},[160,174,176],{"href":175},"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fviewing-team-headshots","Viewing Team Headshots",[45,178,179],{},[160,180,163],{"href":162},[45,182,183],{},[160,184,186],{"href":185},"\u002Fdocs\u002Fteam-member\u002Fgetting-a-retry","Getting a Retry (team member)",[45,188,189],{},[160,190,192],{"href":191},"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fmanaging-members","Managing Members",{"title":194,"searchDepth":195,"depth":195,"links":196},"",2,[197,203,204],{"id":34,"depth":195,"text":35,"children":198},[199,201,202],{"id":39,"depth":200,"text":40},3,{"id":74,"depth":200,"text":75},{"id":103,"depth":200,"text":104},{"id":133,"depth":195,"text":134},{"id":167,"depth":195,"text":168},"How a team 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add or remove admins.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Froles-and-permissions","roles-and-permissions",{"title":322,"description":323,"path":324,"dir":286,"slug":325},"Security Controls","Configure MFA for admins, manage admins, transfer ownership, and set data retention for your organization.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsecurity-controls","security-controls",{"title":327,"description":328,"path":329,"dir":286,"slug":330},"SSO Setup","Connect your identity provider to HeadshotPro so team members authenticate through your company's existing SSO system.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsso-setup","sso-setup",{"title":332,"description":333,"path":334,"dir":335,"slug":336},"Approving and Managing Headshots","How to review finished member headshots, mark them as handled, and download photos for the whole 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on-brand.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fenforcing-consistency","enforcing-consistency",{"title":353,"description":354,"path":355,"dir":335,"slug":356},"Headshots Still Preparing","What to expect while a member's headshots generate, and what to do when a shoot looks stuck","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fheadshots-still-preparing","headshots-still-preparing",{"title":6,"description":205,"path":209,"dir":335,"slug":14},{"title":359,"description":360,"path":361,"dir":335,"slug":362},"Managing Profile Picture Templates","How to edit, delete, set a default, and apply profile picture templates to organization members.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fmanaging-templates","managing-templates",{"title":364,"description":365,"path":366,"dir":335,"slug":367},"Pose Selection","Restrict which body poses HeadshotPro cycles through when generating headshots for your 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