[{"data":1,"prerenderedAt":329},["ShallowReactive",2],{"docs-team-lead\u002Fteam-headshots\u002Fheadshots-still-preparing":3},{"article":4,"sectionArticles":147,"categories":306,"relatedArticles":327,"prevArticle":276,"nextArticle":282,"categoryName":325,"error":328},{"id":5,"title":6,"avatar":7,"body":8,"description":139,"docx":7,"extension":140,"meta":141,"navigation":142,"order":7,"path":143,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":144,"slug":7,"stem":145,"__hash__":146},"content\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fheadshots-still-preparing.md","Headshots Still Preparing",null,{"type":9,"value":10,"toc":132},"minimark",[11,15,19,24,60,64,104,108],[12,13,6],"h1",{"id":14},"headshots-still-preparing",[16,17,18],"p",{},"After a member submits their selfies, HeadshotPro generates their headshots in the background. Most shoots are ready within a few minutes. On busy days it can take up to an hour. The member gets an email when the photos are ready, and the results page updates by itself.",[20,21,23],"h2",{"id":22},"how-it-works","How it works",[25,26,27,31,47,54],"ol",{},[28,29,30],"li",{},"The member uploads selfies and submits the shoot. Their results page shows \"Your photos are being generated\".",[28,32,33,34,38,39,42,43,46],{},"Go to ",[35,36,37],"strong",{},"Members"," and use the ",[35,40,41],{},"Generating"," filter to see every shoot in progress. The member's ",[35,44,45],{},"Activity"," tab shows when they submitted.",[28,48,49,50,53],{},"When the photos are ready, the member moves to ",[35,51,52],{},"No favorite"," (shoot done, favorite not picked) and gets a \"headshots ready\" email, if that notification is on.",[28,55,56,57,59],{},"If the shoot shows ",[35,58,41],{}," for more than a few hours, contact support with the member's email. Support restarts the shoot and the member gets a new email when it is done.",[20,61,63],{"id":62},"good-to-know","Good to know",[65,66,67,70,79,86,97],"ul",{},[28,68,69],{},"Photos that do not look enough like the member are removed on purpose. The member gets extra edit credits to make replacements. This is not a stuck shoot.",[28,71,72,73,78],{},"If selfies fail the quality check, the member sees the reason on the upload step and must send new ones. Share ",[74,75,77],"a",{"href":76},"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fquality-tips","Quality Tips"," with them.",[28,80,81,82,85],{},"A member who says they got no email can open their results page directly. Ask them to sign in with the email the invite went to, or send them an access link from ",[35,83,84],{},"Members > Actions > Send access link",".",[28,87,88,89,93,94,85],{},"Company mail filters sometimes delay or block HeadshotPro emails. Ask IT to allow ",[90,91,92],"code",{},"headshotpro.com"," and ",[90,95,96],{},"noreply@headshotpro.com",[28,98,99,100,103],{},"You can switch the member \"headshots ready\" email off under ",[35,101,102],{},"Settings > Notifications"," if you want to review results first.",[20,105,107],{"id":106},"related","Related",[65,109,110,116,120,126],{},[28,111,112],{},[74,113,115],{"href":114},"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fviewing-team-headshots","Viewing Team Headshots",[28,117,118],{},[74,119,77],{"href":76},[28,121,122],{},[74,123,125],{"href":124},"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fissuing-retries","Issuing Retries",[28,127,128],{},[74,129,131],{"href":130},"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Forganization-settings","Organization Settings",{"title":133,"searchDepth":134,"depth":134,"links":135},"",2,[136,137,138],{"id":22,"depth":134,"text":23},{"id":62,"depth":134,"text":63},{"id":106,"depth":134,"text":107},"What to expect while a member's headshots generate, and what to do when a shoot looks stuck","md",{},true,"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fheadshots-still-preparing",{"title":6,"description":139},"docs\u002Fteam-lead\u002Fteam-headshots\u002Fheadshots-still-preparing","GCeXYtWrPKEoZzLETqDzR4eIVj2mH6I1V2g_S84F5CA",[148,154,159,164,169,175,180,185,190,195,200,206,211,216,222,227,232,237,240,245,250,255,260,266,271,276,281,282,285,290,295,298,303],{"title":149,"description":150,"path":151,"dir":152,"slug":153},"Billing History","Where to find invoices and receipts, add your company details to them, and read the credit activity log.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fbilling-history","\u002Fdocs\u002Fteam-lead\u002Fbilling","billing-history",{"title":155,"description":156,"path":157,"dir":152,"slug":158},"Credits Overview","How team credits work: when a credit is used, what happens when someone leaves, edit credits, and how to track usage.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fcredits-overview","credits-overview",{"title":160,"description":161,"path":162,"dir":152,"slug":163},"Purchasing Credits","How to buy credits for your team: payment methods, the volume discount ladder, invoices for large orders, and automatic top-up.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fpurchasing-credits","purchasing-credits",{"title":165,"description":166,"path":167,"dir":152,"slug":168},"Refunds for Teams","The 30-day money-back guarantee for team purchases and how to request a refund.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Frefunds","refunds",{"title":170,"description":171,"path":172,"dir":173,"slug":174},"Creating a Team Account","How to set up a HeadshotPro team: answer four questions, pick the look, pay, and invite your team.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fcreating-a-team","\u002Fdocs\u002Fteam-lead\u002Fgetting-started","creating-a-team",{"title":176,"description":177,"path":178,"dir":173,"slug":179},"Inviting Members","Three ways to add people to your team: email invites, your shareable team link, or uploading photos for them.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Finviting-members","inviting-members",{"title":181,"description":182,"path":183,"dir":173,"slug":184},"The New AI Model for Teams","What changed with the latest AI model: 2–3 selfies instead of 15, 40 headshots per person, self-serve redos, and how to upgrade an older team.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fnew-model","new-model",{"title":186,"description":187,"path":188,"dir":173,"slug":189},"HeadshotPro for Teams: Overview","How HeadshotPro Teams works for organizations: one consistent look, self-serve shoots for every member, and answers to the questions buyers ask first.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Foverview","overview",{"title":191,"description":192,"path":193,"dir":173,"slug":194},"Overview","Your team dashboard: credits, member progress, pending invites, the team link, and the left menu.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fteam-dashboard","team-dashboard",{"title":196,"description":197,"path":198,"dir":173,"slug":199},"Team Link, QR Code and Poster","Your team's permanent join link at headshotpro.com\u002Ft\u002Fyour-company, its QR code, and the printable poster.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fteam-link-qr-and-poster","team-link-qr-and-poster",{"title":201,"description":202,"path":203,"dir":204,"slug":205},"API Overview","The HeadshotPro API: what it automates, the three ways to connect your HR tools, and where the full documentation lives.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fapi-overview","\u002Fdocs\u002Fteam-lead\u002Fintegrations","api-overview",{"title":207,"description":208,"path":209,"dir":204,"slug":210},"Gift Codes","Hand out headshots with redeemable codes instead of a team invite.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fgift-codes","gift-codes",{"title":212,"description":213,"path":214,"dir":204,"slug":215},"Webhooks and Integrations","Connect HeadshotPro to Zapier or to your own systems with webhooks.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fwebhooks-and-integrations","webhooks-and-integrations",{"title":217,"description":218,"path":219,"dir":220,"slug":221},"Creating and Managing Teams","How to create, edit, and delete sub-teams within your organization to group members by department","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcreating-teams","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team","creating-teams",{"title":223,"description":224,"path":225,"dir":220,"slug":226},"Custom Fields","Collect extra information from your team members during their headshot onboarding.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcustom-fields","custom-fields",{"title":228,"description":229,"path":230,"dir":220,"slug":231},"Customizing Emails","Control which emails your team receives, where admin alerts go, and rewrite the wording of member emails.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcustomizing-emails","customizing-emails",{"title":233,"description":234,"path":235,"dir":220,"slug":236},"Managing Members","Find any member, see where they are in their shoot, and take action from the Members page.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fmanaging-members","managing-members",{"title":131,"description":238,"path":130,"dir":220,"slug":239},"Manage your organization's name, logo, headshot preferences and email notifications.","organization-settings",{"title":241,"description":242,"path":243,"dir":220,"slug":244},"Removing Members","Remove a member from your organization, and understand what happens to their data and your credits.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fremoving-members","removing-members",{"title":246,"description":247,"path":248,"dir":220,"slug":249},"Roles and Permissions","Understand the owner, admin and member roles, and how to add or remove admins.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Froles-and-permissions","roles-and-permissions",{"title":251,"description":252,"path":253,"dir":220,"slug":254},"Security Controls","Configure MFA for admins, manage admins, transfer ownership, and set data retention for your organization.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsecurity-controls","security-controls",{"title":256,"description":257,"path":258,"dir":220,"slug":259},"SSO Setup","Connect your identity provider to HeadshotPro so team members authenticate through your company's existing SSO system.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsso-setup","sso-setup",{"title":261,"description":262,"path":263,"dir":264,"slug":265},"Approving and Managing Headshots","How to review finished member headshots, mark them as handled, and download photos for the whole team","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fapproving-and-managing-headshots","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots","approving-and-managing-headshots",{"title":267,"description":268,"path":269,"dir":264,"slug":270},"Bulk Uploading Photos","Upload ZIP files for multiple team members at once to create headshot models without individual onboarding.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fbulk-uploading-photos","bulk-uploading-photos",{"title":272,"description":273,"path":274,"dir":264,"slug":275},"Creating Profile Picture Templates","How to create branded profile picture templates with shape, background, border, outline, and logo overlay settings.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fcreating-templates","creating-templates",{"title":277,"description":278,"path":279,"dir":264,"slug":280},"Enforcing Consistency","Use the approved list, outfit rules, backdrop settings, per-team overrides and pose selection to keep every team headshot on-brand.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fenforcing-consistency","enforcing-consistency",{"title":6,"description":139,"path":143,"dir":264,"slug":14},{"title":125,"description":283,"path":124,"dir":264,"slug":284},"How a team member gets a free retry, and how you start a new shoot for them when the retry is used up","issuing-retries",{"title":286,"description":287,"path":288,"dir":264,"slug":289},"Managing Profile Picture Templates","How to edit, delete, set a default, and apply profile picture templates to organization members.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fmanaging-templates","managing-templates",{"title":291,"description":292,"path":293,"dir":264,"slug":294},"Pose Selection","Restrict which body poses HeadshotPro cycles through when generating headshots for your team.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fpose-selection","pose-selection",{"title":77,"description":296,"path":76,"dir":264,"slug":297},"What to tell your team before they upload selfies, and why results sometimes differ from the person","quality-tips",{"title":299,"description":300,"path":301,"dir":264,"slug":302},"Style Presets","Choose the backdrops and outfits your team can use, add your own backdrops and outfits, and set a different look per team.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fstyle-presets","style-presets",{"title":115,"description":304,"path":114,"dir":264,"slug":305},"Track every member's shoot from Overview and Members, open their photos, and download headshots in the sizes your organization needs","viewing-team-headshots",[307,311,315,319,323],{"slug":308,"name":309,"articles":310},"billing","Billing",[148,154,159,164],{"slug":312,"name":313,"articles":314},"getting-started","Getting Started",[169,175,180,185,190,195],{"slug":316,"name":317,"articles":318},"integrations","Integrations",[200,206,211],{"slug":320,"name":321,"articles":322},"managing-your-team","Managing Your Team",[216,222,227,232,237,240,245,250,255],{"slug":324,"name":325,"articles":326},"team-headshots","Team Headshots",[260,266,271,276,281,282,285,290,295,298,303],[],false,1793680172832]