[{"data":1,"prerenderedAt":413},["ShallowReactive",2],{"docs-team-lead\u002Fmanaging-your-team\u002Fremoving-members":3},{"article":4,"sectionArticles":228,"categories":390,"relatedArticles":411,"prevArticle":317,"nextArticle":321,"categoryName":405,"error":412},{"id":5,"title":6,"avatar":7,"body":8,"description":220,"docx":7,"extension":221,"meta":222,"navigation":223,"order":7,"path":224,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":225,"slug":7,"stem":226,"__hash__":227},"content\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fremoving-members.md","Removing Members",null,{"type":9,"value":10,"toc":205},"minimark",[11,15,19,24,29,63,67,83,87,105,108,112,120,124,141,145,157,161,175,179],[12,13,6],"h1",{"id":14},"removing-members",[16,17,18],"p",{},"Removing a member revokes their access at once and permanently deletes their headshots. This cannot be undone. Download any photos you want to keep first.",[20,21,23],"h2",{"id":22},"how-it-works","How it works",[25,26,28],"h3",{"id":27},"from-the-members-list","From the Members list",[30,31,32,41,44,51,57],"ol",{},[33,34,35,36,40],"li",{},"Go to ",[37,38,39],"strong",{},"Members",".",[33,42,43],{},"Find the member.",[33,45,46,47,50],{},"Open the ",[37,48,49],{},"Actions"," menu on their card or row.",[33,52,53,54,40],{},"Select ",[37,55,56],{},"Remove",[33,58,59,60,40],{},"Read the confirmation and click ",[37,61,62],{},"Remove member",[25,64,66],{"id":65},"from-a-members-profile","From a member's profile",[30,68,69,74,79],{},[33,70,35,71,73],{},[37,72,39],{}," and click the member.",[33,75,76,77,40],{},"Open the action menu on the profile and select ",[37,78,62],{},[33,80,59,81,40],{},[37,82,62],{},[20,84,86],{"id":85},"what-is-deleted","What is deleted",[88,89,90,93,96,99,102],"ul",{},[33,91,92],{},"The member loses access to the organization.",[33,94,95],{},"Their headshots and shoots are permanently deleted.",[33,97,98],{},"Their profile picture is deleted and any embed of it stops working.",[33,100,101],{},"Pending invite links for that member stop working.",[33,103,104],{},"Reminder emails to that member stop.",[16,106,107],{},"The member's personal account is not deleted. They keep their login and can use HeadshotPro on their own or join another organization. Managed accounts (no real email) are deleted completely.",[20,109,111],{"id":110},"what-happens-to-the-credit","What happens to the credit",[88,113,114,117],{},[33,115,116],{},"If the member never started a shoot, the credit was never used. It stays in your balance and you can invite someone else.",[33,118,119],{},"If the member already started or finished a shoot, the credit was used. Removing them does not return it.",[20,121,123],{"id":122},"constraints","Constraints",[88,125,126,129,132,135,138],{},[33,127,128],{},"You cannot remove yourself.",[33,130,131],{},"You cannot remove the owner.",[33,133,134],{},"Bulk removal is limited to 10 members at a time.",[33,136,137],{},"Members with more than 3 shoots cannot be removed from the dashboard. Contact support.",[33,139,140],{},"Each admin can send up to 100 removal requests per hour.",[20,142,144],{"id":143},"deleting-the-whole-organization","Deleting the whole organization",[16,146,147,148,151,152,40],{},"There is no self-serve delete button once your organization has more than one member. Email support from the owner's address and ask for the deletion. It is permanent and removes every member's photos and data. Tell your members before you ask; the product does not warn them. If you are the only member, use ",[37,149,150],{},"Settings > General > Danger zone",". See ",[153,154,156],"a",{"href":155},"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fdeleting-your-organization","Deleting Your Organization",[20,158,160],{"id":159},"good-to-know","Good to know",[88,162,163,166,169,172],{},[33,164,165],{},"Removal is all-or-nothing. Either everything is removed or nothing changes.",[33,167,168],{},"If the removed member was an admin, their admin role is removed too.",[33,170,171],{},"The removal is written to the organization activity log, including which shoots were deleted.",[33,173,174],{},"After removal, the person has a plain account and can delete it from their profile page.",[20,176,178],{"id":177},"related","Related",[88,180,181,187,193,199],{},[33,182,183],{},[153,184,186],{"href":185},"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fmanaging-members","Managing Members",[33,188,189],{},[153,190,192],{"href":191},"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Froles-and-permissions","Roles and Permissions",[33,194,195],{},[153,196,198],{"href":197},"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Forganization-settings","Organization Settings",[33,200,201],{},[153,202,204],{"href":203},"\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fcredits-overview","Credits Overview",{"title":206,"searchDepth":207,"depth":207,"links":208},"",2,[209,214,215,216,217,218,219],{"id":22,"depth":207,"text":23,"children":210},[211,213],{"id":27,"depth":212,"text":28},3,{"id":65,"depth":212,"text":66},{"id":85,"depth":207,"text":86},{"id":110,"depth":207,"text":111},{"id":122,"depth":207,"text":123},{"id":143,"depth":207,"text":144},{"id":159,"depth":207,"text":160},{"id":177,"depth":207,"text":178},"Remove a member from your organization, and understand what happens to their data and your credits.","md",{},true,"\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fremoving-members",{"title":6,"description":220},"docs\u002Fteam-lead\u002Fmanaging-your-team\u002Fremoving-members","3L26R8HEZEHaG-I9fjXy06MsSK8e3FoNaQyJShd6ta4",[229,235,238,243,248,254,259,264,269,274,279,285,290,295,301,306,311,314,317,320,321,324,329,334,340,345,350,355,360,365,370,375,380,385],{"title":230,"description":231,"path":232,"dir":233,"slug":234},"Billing History","Where to find invoices and receipts, add your company details to them, and read the credit activity log.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fbilling-history","\u002Fdocs\u002Fteam-lead\u002Fbilling","billing-history",{"title":204,"description":236,"path":203,"dir":233,"slug":237},"How team credits work: when a credit is used, what happens when someone leaves, edit credits, and how to track usage.","credits-overview",{"title":239,"description":240,"path":241,"dir":233,"slug":242},"Purchasing Credits","How to buy credits for your team: payment methods, the volume discount ladder, invoices for large orders, and automatic top-up.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fpurchasing-credits","purchasing-credits",{"title":244,"description":245,"path":246,"dir":233,"slug":247},"Refunds for Teams","The 30-day money-back guarantee for team purchases and how to request a refund.","\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Frefunds","refunds",{"title":249,"description":250,"path":251,"dir":252,"slug":253},"Creating a Team Account","How to set up a HeadshotPro team: answer four questions, pick the look, pay, and invite your team.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fcreating-a-team","\u002Fdocs\u002Fteam-lead\u002Fgetting-started","creating-a-team",{"title":255,"description":256,"path":257,"dir":252,"slug":258},"Inviting Members","Three ways to add people to your team: email invites, your shareable team link, or uploading photos for them.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Finviting-members","inviting-members",{"title":260,"description":261,"path":262,"dir":252,"slug":263},"The New AI Model for Teams","What changed with the latest AI model: 2–3 selfies instead of 15, 40 headshots per person, self-serve redos, and how to upgrade an older team.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fnew-model","new-model",{"title":265,"description":266,"path":267,"dir":252,"slug":268},"HeadshotPro for Teams: Overview","How HeadshotPro Teams works for organizations: one consistent look, self-serve shoots for every member, and answers to the questions buyers ask first.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Foverview","overview",{"title":270,"description":271,"path":272,"dir":252,"slug":273},"Overview","Your team dashboard: credits, member progress, pending invites, the team link, and the left menu.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fteam-dashboard","team-dashboard",{"title":275,"description":276,"path":277,"dir":252,"slug":278},"Team Link, QR Code and Poster","Your team's permanent join link at headshotpro.com\u002Ft\u002Fyour-company, its QR code, and the printable poster.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fteam-link-qr-and-poster","team-link-qr-and-poster",{"title":280,"description":281,"path":282,"dir":283,"slug":284},"API Overview","The HeadshotPro API: what it automates, the three ways to connect your HR tools, and where the full documentation lives.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fapi-overview","\u002Fdocs\u002Fteam-lead\u002Fintegrations","api-overview",{"title":286,"description":287,"path":288,"dir":283,"slug":289},"Gift Codes","Hand out headshots with redeemable codes instead of a team invite.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fgift-codes","gift-codes",{"title":291,"description":292,"path":293,"dir":283,"slug":294},"Webhooks and Integrations","Connect HeadshotPro to Zapier or to your own systems with webhooks.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fwebhooks-and-integrations","webhooks-and-integrations",{"title":296,"description":297,"path":298,"dir":299,"slug":300},"Creating and Managing Teams","How to create, edit, and delete sub-teams within your organization to group members by department","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcreating-teams","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team","creating-teams",{"title":302,"description":303,"path":304,"dir":299,"slug":305},"Custom Fields","Collect extra information from your team members during their headshot onboarding.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcustom-fields","custom-fields",{"title":307,"description":308,"path":309,"dir":299,"slug":310},"Customizing Emails","Control which emails your team receives, where admin alerts go, and rewrite the wording of member emails.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcustomizing-emails","customizing-emails",{"title":156,"description":312,"path":155,"dir":299,"slug":313},"How the owner deletes a team organization, and how a team lead then deletes their own HeadshotPro account.","deleting-your-organization",{"title":186,"description":315,"path":185,"dir":299,"slug":316},"Find any member, see where they are in their shoot, and take action from the Members page.","managing-members",{"title":198,"description":318,"path":197,"dir":299,"slug":319},"Manage your organization's name, logo, headshot preferences and email notifications.","organization-settings",{"title":6,"description":220,"path":224,"dir":299,"slug":14},{"title":192,"description":322,"path":191,"dir":299,"slug":323},"Understand the owner, admin and member roles, and how to add or remove admins.","roles-and-permissions",{"title":325,"description":326,"path":327,"dir":299,"slug":328},"Security Controls","Configure MFA for admins, manage admins, transfer ownership, and set data retention for your organization.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsecurity-controls","security-controls",{"title":330,"description":331,"path":332,"dir":299,"slug":333},"SSO Setup","Connect your identity provider to HeadshotPro so team members authenticate through your company's existing SSO system.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsso-setup","sso-setup",{"title":335,"description":336,"path":337,"dir":338,"slug":339},"Approving and Managing Headshots","How to review finished member headshots, mark them as handled, and download photos for the whole team","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fapproving-and-managing-headshots","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots","approving-and-managing-headshots",{"title":341,"description":342,"path":343,"dir":338,"slug":344},"Bulk Uploading Photos","Upload ZIP files for multiple team members at once to create headshot models without individual onboarding.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fbulk-uploading-photos","bulk-uploading-photos",{"title":346,"description":347,"path":348,"dir":338,"slug":349},"Creating Profile Picture Templates","How to create branded profile picture templates with shape, background, border, outline, and logo overlay settings.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fcreating-templates","creating-templates",{"title":351,"description":352,"path":353,"dir":338,"slug":354},"Enforcing Consistency","Use the approved list, outfit rules, backdrop settings, per-team overrides and pose selection to keep every team headshot on-brand.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fenforcing-consistency","enforcing-consistency",{"title":356,"description":357,"path":358,"dir":338,"slug":359},"Headshots Still Preparing","What to expect while a member's headshots generate, and what to do when a shoot looks stuck","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fheadshots-still-preparing","headshots-still-preparing",{"title":361,"description":362,"path":363,"dir":338,"slug":364},"Issuing Retries","How a team member gets a free retry, and how you start a new shoot for them when the retry is used up","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fissuing-retries","issuing-retries",{"title":366,"description":367,"path":368,"dir":338,"slug":369},"Managing Profile Picture Templates","How to edit, delete, set a default, and apply profile picture templates to organization members.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fmanaging-templates","managing-templates",{"title":371,"description":372,"path":373,"dir":338,"slug":374},"Pose Selection","Restrict which body poses HeadshotPro cycles through when generating headshots for your team.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fpose-selection","pose-selection",{"title":376,"description":377,"path":378,"dir":338,"slug":379},"Quality Tips","What to tell your team before they upload selfies, and why results sometimes differ from the person","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fquality-tips","quality-tips",{"title":381,"description":382,"path":383,"dir":338,"slug":384},"Style Presets","Choose the backdrops and outfits your team can use, add your own backdrops and outfits, and set a different look per team.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fstyle-presets","style-presets",{"title":386,"description":387,"path":388,"dir":338,"slug":389},"Viewing Team Headshots","Track every member's shoot from Overview and Members, open their photos, and download headshots in the sizes your organization needs","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fviewing-team-headshots","viewing-team-headshots",[391,395,399,403,407],{"slug":392,"name":393,"articles":394},"billing","Billing",[229,235,238,243],{"slug":396,"name":397,"articles":398},"getting-started","Getting Started",[248,254,259,264,269,274],{"slug":400,"name":401,"articles":402},"integrations","Integrations",[279,285,290],{"slug":404,"name":405,"articles":406},"managing-your-team","Managing Your Team",[295,301,306,311,314,317,320,321,324,329],{"slug":408,"name":409,"articles":410},"team-headshots","Team Headshots",[334,340,345,350,355,360,365,370,375,380,385],[],false,1793943946064]