[{"data":1,"prerenderedAt":381},["ShallowReactive",2],{"docs-team-lead\u002Fbilling\u002Fcredits-overview":3},{"article":4,"sectionArticles":197,"categories":359,"relatedArticles":379,"prevArticle":198,"nextArticle":203,"categoryName":37,"error":380},{"id":5,"title":6,"avatar":7,"body":8,"description":189,"docx":7,"extension":190,"meta":191,"navigation":192,"order":7,"path":193,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":194,"slug":7,"stem":195,"__hash__":196},"content\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fcredits-overview.md","Credits Overview",null,{"type":9,"value":10,"toc":180},"minimark",[11,15,19,22,27,51,55,100,104,115,119,146,150],[12,13,6],"h1",{"id":14},"credits-overview",[16,17,18],"p",{},"HeadshotPro Teams runs on prepaid credits. You buy credits in advance, and one credit is used each time a team member starts a shoot. Credits never expire, so you can buy for the whole year and use them as people join.",[16,20,21],{},"One credit = one full shoot for one person: 40 headshots, made up of 24 generated up front and 16 edit credits for variations. Credits belong to the organization, not to a person, and are shared across all your sub-teams.",[23,24,26],"h2",{"id":25},"how-it-works","How it works",[28,29,30,39,42,45,48],"ol",{},[31,32,33,34,38],"li",{},"An admin buys credits on the ",[35,36,37],"strong",{},"Billing"," page.",[31,40,41],{},"The credits land in the organization's shared balance.",[31,43,44],{},"A member joins through an invite or the team link and uploads selfies. When the member confirms the selfies, one credit is used and the shoot starts.",[31,46,47],{},"The balance and a log of every credit movement are on the Billing page.",[31,49,50],{},"When the balance reaches zero, nobody can start a new shoot until more credits are added. Automatic top-up prevents this.",[23,52,54],{"id":53},"when-is-a-credit-used","When is a credit used?",[56,57,58,64,70,76,82,88,94],"ul",{},[31,59,60,63],{},[35,61,62],{},"Sending an invite"," does not use a credit. Neither does someone opening your team link.",[31,65,66,69],{},[35,67,68],{},"Starting a shoot"," uses one credit, at the moment the member confirms their selfies.",[31,71,72,75],{},[35,73,74],{},"A member's free redo"," (within 60 days) does not use a credit.",[31,77,78,81],{},[35,79,80],{},"A new shoot you start for a member"," from the Members page uses one credit.",[31,83,84,87],{},[35,85,86],{},"A member leaves before starting",": nothing was used. Remove the invite and the credit stays in your balance for someone else.",[31,89,90,93],{},[35,91,92],{},"A member leaves after starting",": the credit is used. Removing the member does not return it.",[31,95,96,99],{},[35,97,98],{},"The same person invited twice"," can start two shoots and use two credits. Check the Members page before you re-invite someone.",[23,101,103],{"id":102},"edit-credits","Edit credits",[16,105,106,107,110,111,114],{},"Edit credits are separate from team credits. Each member gets 16 edit credits with their shoot. They pay for extra variations, outfit or backdrop changes, and ",[35,108,109],{},"Expand photo",". They cannot be bought separately. Under ",[35,112,113],{},"Settings → Headshots"," you can hold back some of each member's edit credits for admin use, or hide the edit button from members altogether.",[23,116,118],{"id":117},"good-to-know","Good to know",[56,120,121,124,131,134,137],{},[31,122,123],{},"Credits never expire.",[31,125,126,127,130],{},"You get a ",[35,128,129],{},"Credits running low"," email when the balance drops below 3 credits. Turn it off under Settings → Notifications.",[31,132,133],{},"The Billing page shows the live balance as \"N of M credits left\", with the number of credits used next to it.",[31,135,136],{},"The credit log lists purchases, deductions per member, refunds and manual adjustments, newest first.",[31,138,139,140,145],{},"Volume discounts are based on your organization's lifetime credits purchased. See ",[141,142,144],"a",{"href":143},"\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fpurchasing-credits","Purchasing Credits",".",[23,147,149],{"id":148},"related","Related",[56,151,152,156,162,168,174],{},[31,153,154],{},[141,155,144],{"href":143},[31,157,158],{},[141,159,161],{"href":160},"\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fbilling-history","Billing History",[31,163,164],{},[141,165,167],{"href":166},"\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Frefunds","Refunds for Teams",[31,169,170],{},[141,171,173],{"href":172},"\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Finviting-members","Inviting Members",[31,175,176],{},[141,177,179],{"href":178},"\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fissuing-retries","Issuing Retries",{"title":181,"searchDepth":182,"depth":182,"links":183},"",2,[184,185,186,187,188],{"id":25,"depth":182,"text":26},{"id":53,"depth":182,"text":54},{"id":102,"depth":182,"text":103},{"id":117,"depth":182,"text":118},{"id":148,"depth":182,"text":149},"How team credits work: when a credit is used, what happens when someone leaves, edit credits, and how to track usage.","md",{},true,"\u002Fdocs\u002Fteam-lead\u002Fbilling\u002Fcredits-overview",{"title":6,"description":189},"docs\u002Fteam-lead\u002Fbilling\u002Fcredits-overview","rxY5El7n8TJcKZG3PNT9Nq5-VF8vGGBG3nD6zglXiF0",[198,202,203,206,209,215,218,223,228,233,238,244,249,254,260,265,270,275,280,285,290,295,300,305,311,316,321,326,331,334,339,344,349,354],{"title":161,"description":199,"path":160,"dir":200,"slug":201},"Where to find invoices and receipts, add your company details to them, and read the credit activity log.","\u002Fdocs\u002Fteam-lead\u002Fbilling","billing-history",{"title":6,"description":189,"path":193,"dir":200,"slug":14},{"title":144,"description":204,"path":143,"dir":200,"slug":205},"How to buy credits for your team: payment methods, the volume discount ladder, invoices for large orders, and automatic top-up.","purchasing-credits",{"title":167,"description":207,"path":166,"dir":200,"slug":208},"The 30-day money-back guarantee for team purchases and how to request a refund.","refunds",{"title":210,"description":211,"path":212,"dir":213,"slug":214},"Creating a Team Account","How to set up a HeadshotPro team: answer four questions, pick the look, pay, and invite your team.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fcreating-a-team","\u002Fdocs\u002Fteam-lead\u002Fgetting-started","creating-a-team",{"title":173,"description":216,"path":172,"dir":213,"slug":217},"Three ways to add people to your team: email invites, your shareable team link, or uploading photos for them.","inviting-members",{"title":219,"description":220,"path":221,"dir":213,"slug":222},"The New AI Model for Teams","What changed with the latest AI model: 2–3 selfies instead of 15, 40 headshots per person, self-serve redos, and how to upgrade an older team.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fnew-model","new-model",{"title":224,"description":225,"path":226,"dir":213,"slug":227},"HeadshotPro for Teams: Overview","How HeadshotPro Teams works for organizations: one consistent look, self-serve shoots for every member, and answers to the questions buyers ask first.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Foverview","overview",{"title":229,"description":230,"path":231,"dir":213,"slug":232},"Overview","Your team dashboard: credits, member progress, pending invites, the team link, and the left menu.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fteam-dashboard","team-dashboard",{"title":234,"description":235,"path":236,"dir":213,"slug":237},"Team Link, QR Code and Poster","Your team's permanent join link at headshotpro.com\u002Ft\u002Fyour-company, its QR code, and the printable poster.","\u002Fdocs\u002Fteam-lead\u002Fgetting-started\u002Fteam-link-qr-and-poster","team-link-qr-and-poster",{"title":239,"description":240,"path":241,"dir":242,"slug":243},"API Overview","The HeadshotPro API: what it automates, the three ways to connect your HR tools, and where the full documentation lives.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fapi-overview","\u002Fdocs\u002Fteam-lead\u002Fintegrations","api-overview",{"title":245,"description":246,"path":247,"dir":242,"slug":248},"Gift Codes","Hand out headshots with redeemable codes instead of a team invite.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fgift-codes","gift-codes",{"title":250,"description":251,"path":252,"dir":242,"slug":253},"Webhooks and Integrations","Connect HeadshotPro to Zapier or to your own systems with webhooks.","\u002Fdocs\u002Fteam-lead\u002Fintegrations\u002Fwebhooks-and-integrations","webhooks-and-integrations",{"title":255,"description":256,"path":257,"dir":258,"slug":259},"Creating and Managing Teams","How to create, edit, and delete sub-teams within your organization to group members by department","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcreating-teams","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team","creating-teams",{"title":261,"description":262,"path":263,"dir":258,"slug":264},"Custom Fields","Collect extra information from your team members during their headshot onboarding.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcustom-fields","custom-fields",{"title":266,"description":267,"path":268,"dir":258,"slug":269},"Customizing Emails","Control which emails your team receives, where admin alerts go, and rewrite the wording of member emails.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fcustomizing-emails","customizing-emails",{"title":271,"description":272,"path":273,"dir":258,"slug":274},"Deleting Your Organization","How the owner deletes a team organization, and how a team lead then deletes their own HeadshotPro account.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fdeleting-your-organization","deleting-your-organization",{"title":276,"description":277,"path":278,"dir":258,"slug":279},"Managing Members","Find any member, see where they are in their shoot, and take action from the Members page.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fmanaging-members","managing-members",{"title":281,"description":282,"path":283,"dir":258,"slug":284},"Organization Settings","Manage your organization's name, logo, headshot preferences and email notifications.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Forganization-settings","organization-settings",{"title":286,"description":287,"path":288,"dir":258,"slug":289},"Removing Members","Remove a member from your organization, and understand what happens to their data and your credits.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fremoving-members","removing-members",{"title":291,"description":292,"path":293,"dir":258,"slug":294},"Roles and Permissions","Understand the owner, admin and member roles, and how to add or remove admins.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Froles-and-permissions","roles-and-permissions",{"title":296,"description":297,"path":298,"dir":258,"slug":299},"Security Controls","Configure MFA for admins, manage admins, transfer ownership, and set data retention for your organization.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsecurity-controls","security-controls",{"title":301,"description":302,"path":303,"dir":258,"slug":304},"SSO Setup","Connect your identity provider to HeadshotPro so team members authenticate through your company's existing SSO system.","\u002Fdocs\u002Fteam-lead\u002Fmanaging-your-team\u002Fsso-setup","sso-setup",{"title":306,"description":307,"path":308,"dir":309,"slug":310},"Approving and Managing Headshots","How to review finished member headshots, mark them as handled, and download photos for the whole team","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fapproving-and-managing-headshots","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots","approving-and-managing-headshots",{"title":312,"description":313,"path":314,"dir":309,"slug":315},"Bulk Uploading Photos","Upload ZIP files for multiple team members at once to create headshot models without individual onboarding.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fbulk-uploading-photos","bulk-uploading-photos",{"title":317,"description":318,"path":319,"dir":309,"slug":320},"Creating Profile Picture Templates","How to create branded profile picture templates with shape, background, border, outline, and logo overlay settings.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fcreating-templates","creating-templates",{"title":322,"description":323,"path":324,"dir":309,"slug":325},"Enforcing Consistency","Use the approved list, outfit rules, backdrop settings, per-team overrides and pose selection to keep every team headshot on-brand.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fenforcing-consistency","enforcing-consistency",{"title":327,"description":328,"path":329,"dir":309,"slug":330},"Headshots Still Preparing","What to expect while a member's headshots generate, and what to do when a shoot looks stuck","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fheadshots-still-preparing","headshots-still-preparing",{"title":179,"description":332,"path":178,"dir":309,"slug":333},"How a team member gets a free retry, and how you start a new shoot for them when the retry is used up","issuing-retries",{"title":335,"description":336,"path":337,"dir":309,"slug":338},"Managing Profile Picture Templates","How to edit, delete, set a default, and apply profile picture templates to organization members.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fmanaging-templates","managing-templates",{"title":340,"description":341,"path":342,"dir":309,"slug":343},"Pose Selection","Restrict which body poses HeadshotPro cycles through when generating headshots for your team.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fpose-selection","pose-selection",{"title":345,"description":346,"path":347,"dir":309,"slug":348},"Quality Tips","What to tell your team before they upload selfies, and why results sometimes differ from the person","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fquality-tips","quality-tips",{"title":350,"description":351,"path":352,"dir":309,"slug":353},"Style Presets","Choose the backdrops and outfits your team can use, add your own backdrops and outfits, and set a different look per team.","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fstyle-presets","style-presets",{"title":355,"description":356,"path":357,"dir":309,"slug":358},"Viewing Team Headshots","Track every member's shoot from Overview and Members, open their photos, and download headshots in the sizes your organization needs","\u002Fdocs\u002Fteam-lead\u002Fteam-headshots\u002Fviewing-team-headshots","viewing-team-headshots",[360,363,367,371,375],{"slug":361,"name":37,"articles":362},"billing",[198,202,203,206],{"slug":364,"name":365,"articles":366},"getting-started","Getting 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