[{"data":1,"prerenderedAt":300},["ShallowReactive",2],{"docs-individual\u002Fbilling\u002Frefund-policy":3},{"article":4,"sectionArticles":121,"categories":277,"relatedArticles":298,"prevArticle":150,"nextArticle":156,"categoryName":284,"error":299},{"id":5,"title":6,"avatar":7,"body":8,"description":113,"docx":7,"extension":114,"meta":115,"navigation":116,"order":7,"path":117,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":118,"slug":7,"stem":119,"__hash__":120},"content\u002Fdocs\u002Findividual\u002Fbilling\u002Frefund-policy.md","Refund Policy",null,{"type":9,"value":10,"toc":105},"minimark",[11,15,19,24,27,31,67,71,83,87],[12,13,6],"h1",{"id":14},"refund-policy",[16,17,18],"p",{},"HeadshotPro guarantees at least one profile-worthy photo from every shoot. If you do not get a single headshot you can use professionally, you receive a full refund — no questions asked.",[20,21,23],"h2",{"id":22},"what-profile-worthy-means","What \"profile-worthy\" means",[16,25,26],{},"Profile-worthy means at least one photo you like and can use on LinkedIn, your company website, or a similar professional context. Not every generated headshot will be a keeper — just like a real photoshoot, some will work better than others. The guarantee is that you walk away with at least one you are happy with.",[20,28,30],{"id":29},"how-it-works","How it works",[32,33,34,44,51,61,64],"ol",{},[35,36,37,38,43],"li",{},"Before requesting a refund, consider trying a retry first. A retry regenerates all of your headshots with new photos you upload. Many customers find that a retry produces better results. See ",[39,40,42],"a",{"href":41},"\u002Fdocs\u002Findividual\u002Fyour-headshots\u002Fregenerating-headshots","Regenerating Headshots",".",[35,45,46,47,43],{},"In your dashboard, click ",[48,49,50],"strong",{},"Support",[35,52,53,54,57,58,43],{},"Under ",[48,55,56],{},"Request type",", select ",[48,59,60],{},"Refund request",[35,62,63],{},"Enter your name and a brief note explaining why you would like a refund.",[35,65,66],{},"Submit your request. The team reviews it and, if eligible, processes a full refund within 48 hours.",[20,68,70],{"id":69},"good-to-know","Good to know",[72,73,74,77,80],"ul",{},[35,75,76],{},"Refunds are for cases where you did not receive at least one usable professional headshot.",[35,78,79],{},"A retry is always available before you request a refund and does not affect your refund eligibility.",[35,81,82],{},"Refunds are processed back to the original payment method.",[20,84,86],{"id":85},"related","Related",[72,88,89,93,99],{},[35,90,91],{},[39,92,42],{"href":41},[35,94,95],{},[39,96,98],{"href":97},"\u002Fdocs\u002Findividual\u002Fbilling\u002Fcredits-and-pricing","Credits and Pricing",[35,100,101],{},[39,102,104],{"href":103},"\u002Fdocs\u002Findividual\u002Faccount\u002Fmanaging-your-account","Managing Your 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