[{"data":1,"prerenderedAt":348},["ShallowReactive",2],{"docs-general\u002Fauth\u002Ftroubleshooting-login":3},{"article":4,"sectionArticles":309,"categories":337,"relatedArticles":346,"prevArticle":317,"nextArticle":321,"categoryName":340,"error":347},{"id":5,"title":6,"avatar":7,"body":8,"description":301,"docx":7,"extension":302,"meta":303,"navigation":304,"order":7,"path":305,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":306,"slug":7,"stem":307,"__hash__":308},"content\u002Fdocs\u002Fgeneral\u002Fauth\u002Ftroubleshooting-login.md","Troubleshooting Login",null,{"type":9,"value":10,"toc":286},"minimark",[11,15,19,24,53,57,64,70,74,77,95,99,102,204,208,215,219,222,226,229,233,236,240,243,247,264,268],[12,13,6],"h1",{"id":14},"troubleshooting-login",[16,17,18],"p",{},"Most login failures come down to a mismatch between how your account was created and how you are trying to sign in. The steps below cover the most common situations.",[20,21,23],"h2",{"id":22},"wrong-email-or-password","Wrong email or password",[25,26,27,31,50],"ul",{},[28,29,30],"li",{},"Double-check that you are using the email address you signed up with. HeadshotPro normalizes email addresses internally, but a typo at signup will still cause a mismatch.",[28,32,33,34,38,39,43,44,49],{},"If you cannot remember your password, use the ",[35,36,37],"strong",{},"Forgot password?"," link on the email login form or go directly to ",[40,41,42],"code",{},"\u002Fauth\u002Freset-password",". See ",[45,46,48],"a",{"href":47},"\u002Fdocs\u002Fgeneral\u002Fauth\u002Fresetting-your-password","Resetting Your Password",".",[28,51,52],{},"If the reset email does not arrive, check your spam folder. The sender is HeadshotPro (no-reply or transactional address).",[20,54,56],{"id":55},"your-account-does-not-have-a-password","\"Your account does not have a password\"",[16,58,59,60,63],{},"Team members who were added via an invite link may not have a password. Trying to log in with email\u002Fpassword redirects you to ",[40,61,62],{},"\u002Fteam-access"," with the message: \"Your account does not have a password, please request an access link to login.\"",[16,65,66,67,69],{},"Go to ",[40,68,62],{},", enter your email, and request a magic link. That link logs you in without a password.",[20,71,73],{"id":72},"account-not-found","Account not found",[16,75,76],{},"If you are certain you have an account but get an error, you likely signed up using a different method:",[25,78,79,86,92],{},[28,80,81,82,85],{},"Try ",[35,83,84],{},"Continue with Google"," if you have ever used Google to sign in.",[28,87,81,88,91],{},[35,89,90],{},"Continue with LinkedIn"," if you used LinkedIn.",[28,93,94],{},"If none of those work, contact support — do not create a duplicate account, as your purchase history and headshots are tied to the original account.",[20,96,98],{"id":97},"sso-login-errors","SSO login errors",[16,100,101],{},"If your organization uses Single Sign-On, you must log in via SSO — email\u002Fpassword login is blocked for enforced SSO domains. Common SSO errors:",[103,104,105,121],"table",{},[106,107,108],"thead",{},[109,110,111,115,118],"tr",{},[112,113,114],"th",{},"Error shown",[112,116,117],{},"What it means",[112,119,120],{},"What to do",[122,123,124,139,150,161,171,182,193],"tbody",{},[109,125,126,130,133],{},[127,128,129],"td",{},"\"Your organization requires Single Sign-On\"",[127,131,132],{},"Your email domain has SSO enforced",[127,134,135,136],{},"Use the SSO option or go to ",[40,137,138],{},"\u002Fteam-access?email=...&sso=required",[109,140,141,144,147],{},[127,142,143],{},"\"Organization verification failed\"",[127,145,146],{},"The SSO response did not match your organization",[127,148,149],{},"Contact your IT administrator",[109,151,152,155,158],{},[127,153,154],{},"\"You have not been invited to this organization\"",[127,156,157],{},"No invite exists for your email",[127,159,160],{},"Ask your organization admin to send an invite",[109,162,163,166,169],{},[127,164,165],{},"\"Your access has been revoked\"",[127,167,168],{},"Your account was deprovisioned in your company's IdP",[127,170,149],{},[109,172,173,176,179],{},[127,174,175],{},"\"Your company's login service is temporarily unavailable\"",[127,177,178],{},"The identity provider is down",[127,180,181],{},"Wait a few minutes and try again",[109,183,184,187,190],{},[127,185,186],{},"\"Your session has expired\"",[127,188,189],{},"The SSO state token expired (5-minute window)",[127,191,192],{},"Start the SSO login flow again",[109,194,195,198,201],{},[127,196,197],{},"\"This email is associated with a different organization\"",[127,199,200],{},"Your account is linked to another HeadshotPro organization",[127,202,203],{},"Contact support",[20,205,207],{"id":206},"google-sign-in-not-working-in-app-browser","Google sign-in not working (in-app browser)",[16,209,210,211,214],{},"Google OAuth does not work inside in-app browsers on iOS — this affects TikTok, Instagram, Twitter, and similar apps. If you see a warning, copy the link and open it in Safari or Chrome. Use ",[35,212,213],{},"Continue with email"," if you need to log in from within an in-app browser.",[20,216,218],{"id":217},"linkedin-sign-in-not-working-on-mobile-app","LinkedIn sign-in not working on mobile app",[16,220,221],{},"LinkedIn sign-in is unavailable in the native mobile app. Use email\u002Fpassword or Google instead.",[20,223,225],{"id":224},"apple-sign-in-issues","Apple sign-in issues",[16,227,228],{},"Apple sign-in is only available in the native mobile app. On desktop or mobile web, use Google, LinkedIn, or email.",[20,230,232],{"id":231},"cookies-required-for-invite-based-signup","Cookies required for invite-based signup",[16,234,235],{},"If you are joining a team via an invite link and see \"Please enable cookies in your browser to continue,\" your browser is blocking cookies. Enable cookies for headshot.pro and reload the invite link.",[20,237,239],{"id":238},"still-stuck","Still stuck?",[16,241,242],{},"Contact HeadshotPro support with the email address you used to sign up and a description of the error you are seeing. Include the method you used (email, Google, LinkedIn, SSO) to help diagnose the issue faster.",[20,244,246],{"id":245},"good-to-know","Good to know",[25,248,249,252,255,258,261],{},[28,250,251],{},"In-app browsers inside TikTok, Instagram, and similar apps block Google OAuth. Open the link in Safari or Chrome, or use email login instead.",[28,253,254],{},"Log in with the exact method you used to sign up. HeadshotPro does not merge accounts across email, Google, LinkedIn, or Apple — duplicate signups create separate accounts with separate purchase histories.",[28,256,257],{},"SSO-enforced domains cannot log in with email and password, even if a password was set before SSO was turned on. Use the SSO option.",[28,259,260],{},"Magic links and SSO state tokens are short-lived. If a link stops working, request a new one rather than reloading the old tab.",[28,262,263],{},"Apple sign-in is only available in the HeadshotPro mobile app. LinkedIn sign-in is unavailable inside the mobile app.",[20,265,267],{"id":266},"related","Related",[25,269,270,276,282],{},[28,271,272],{},[45,273,275],{"href":274},"\u002Fdocs\u002Fgeneral\u002Fauth\u002Fcreating-an-account","Creating an Account",[28,277,278],{},[45,279,281],{"href":280},"\u002Fdocs\u002Fgeneral\u002Fauth\u002Flogging-in","Logging In",[28,283,284],{},[45,285,48],{"href":47},{"title":287,"searchDepth":288,"depth":288,"links":289},"",2,[290,291,292,293,294,295,296,297,298,299,300],{"id":22,"depth":288,"text":23},{"id":55,"depth":288,"text":56},{"id":72,"depth":288,"text":73},{"id":97,"depth":288,"text":98},{"id":206,"depth":288,"text":207},{"id":217,"depth":288,"text":218},{"id":224,"depth":288,"text":225},{"id":231,"depth":288,"text":232},{"id":238,"depth":288,"text":239},{"id":245,"depth":288,"text":246},{"id":266,"depth":288,"text":267},"Solutions for common login issues including wrong email, password problems, SSO errors, and in-app browser restrictions.","md",{},true,"\u002Fdocs\u002Fgeneral\u002Fauth\u002Ftroubleshooting-login",{"title":6,"description":301},"docs\u002Fgeneral\u002Fauth\u002Ftroubleshooting-login","qoH-yBskfd1VTELPM9jBr2geh2jqcEyaBqrILL_u7G4",[310,314,317,320,321,327,332],{"title":275,"description":311,"path":274,"dir":312,"slug":313},"How to sign up for HeadshotPro using email, Google, LinkedIn, or Apple.","\u002Fdocs\u002Fgeneral\u002Fauth","creating-an-account",{"title":281,"description":315,"path":280,"dir":312,"slug":316},"How to log in to HeadshotPro using email\u002Fpassword, Google, LinkedIn, Apple, or SSO.","logging-in",{"title":48,"description":318,"path":47,"dir":312,"slug":319},"How to request a password reset email and regain access to your HeadshotPro account.","resetting-your-password",{"title":6,"description":301,"path":305,"dir":312,"slug":14},{"title":322,"description":323,"path":324,"dir":325,"slug":326},"Compliance and Privacy","HeadshotPro's GDPR compliance, data processing roles, photo retention policies, and your rights as a data subject.","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices\u002Fcompliance-and-privacy","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices","compliance-and-privacy",{"title":328,"description":329,"path":330,"dir":325,"slug":331},"Data Security","How HeadshotPro protects user data through encryption, access controls, infrastructure security, and photo handling.","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices\u002Fdata-security","data-security",{"title":333,"description":334,"path":335,"dir":325,"slug":336},"Security and Compliance Overview","Consolidated reference for HeadshotPro's hosting locations, data residency, encryption, compliance frameworks, and security questionnaire answers.","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices\u002Fsecurity-overview","security-overview",[338,342],{"slug":339,"name":340,"articles":341},"auth","Auth",[310,314,317,320],{"slug":343,"name":344,"articles":345},"security-practices","Security Practices",[321,327,332],[],false,1793086586551]