[{"data":1,"prerenderedAt":193},["ShallowReactive",2],{"docs-general\u002Fauth\u002Fcant-find-my-order":3},{"article":4,"sectionArticles":149,"categories":182,"relatedArticles":191,"prevArticle":7,"nextArticle":152,"categoryName":185,"error":192},{"id":5,"title":6,"avatar":7,"body":8,"description":141,"docx":7,"extension":142,"meta":143,"navigation":144,"order":7,"path":145,"pdf":7,"pdfLabel":7,"procurementPack":7,"seo":146,"slug":7,"stem":147,"__hash__":148},"content\u002Fdocs\u002Fgeneral\u002Fauth\u002Fcant-find-my-order.md","Can't Find My Order",null,{"type":9,"value":10,"toc":132},"minimark",[11,15,19,24,40,44,77,81,84,88,108,112],[12,13,6],"h1",{"id":14},"cant-find-my-order",[16,17,18],"p",{},"You paid, but the account you are signed in to shows no order and no photos. In almost every case the order sits on a different email address: the one you entered at checkout. Your photos are safe. Sign in with the right address and they appear.",[20,21,23],"h2",{"id":22},"how-it-works","How it works",[25,26,27,31,34,37],"ol",{},[28,29,30],"li",{},"Open the payment receipt in your inbox. The email address the receipt was sent to is the address of your order.",[28,32,33],{},"Sign out of HeadshotPro.",[28,35,36],{},"Sign in again with that address. If you used Google, LinkedIn, or Apple at checkout, use the same button now.",[28,38,39],{},"Your order and photos are on the account that opens.",[20,41,43],{"id":42},"which-email-was-used-at-checkout","Which email was used at checkout",[45,46,47,54,65,71],"ul",{},[28,48,49,53],{},[50,51,52],"strong",{},"PayPal"," — the order uses the email of your PayPal account, which is often not the one you use day to day.",[28,55,56,59,60,64],{},[50,57,58],{},"Apple Pay or Sign in with Apple"," — Apple can hide your real address behind a relay address that ends in ",[61,62,63],"code",{},"@privaterelay.appleid.com",". The order sits on that relay address.",[28,66,67,70],{},[50,68,69],{},"Work and personal email"," — if you started on one address and paid on another, the order is on the address you paid with.",[28,72,73,76],{},[50,74,75],{},"A typo"," — a misspelled address at checkout creates a separate account under that spelling.",[20,78,80],{"id":79},"still-not-there","Still not there?",[16,82,83],{},"Contact support and include your payment receipt, or the transaction ID from your bank, PayPal, or Apple statement. Support finds the order and moves it to the account you use.",[20,85,87],{"id":86},"good-to-know","Good to know",[45,89,90,93,96,99],{},[28,91,92],{},"HeadshotPro does not merge accounts on its own. Two addresses are two accounts, each with its own orders and photos.",[28,94,95],{},"Do not buy again to get access. Support can find every paid order from the receipt.",[28,97,98],{},"The confirmation and \"your headshots are ready\" emails go to the checkout address. Check that inbox, including spam.",[28,100,101,102,107],{},"If you paid twice by mistake, send both receipts to support. See ",[103,104,106],"a",{"href":105},"\u002Fdocs\u002Findividual\u002Fbilling\u002Frefund-policy","Refund Policy",".",[20,109,111],{"id":110},"related","Related",[45,113,114,120,126],{},[28,115,116],{},[103,117,119],{"href":118},"\u002Fdocs\u002Fgeneral\u002Fauth\u002Flogging-in","Logging In",[28,121,122],{},[103,123,125],{"href":124},"\u002Fdocs\u002Fgeneral\u002Fauth\u002Ftroubleshooting-login","Troubleshooting Login",[28,127,128],{},[103,129,131],{"href":130},"\u002Fdocs\u002Fgeneral\u002Fauth\u002Fcreating-an-account","Creating an Account",{"title":133,"searchDepth":134,"depth":134,"links":135},"",2,[136,137,138,139,140],{"id":22,"depth":134,"text":23},{"id":42,"depth":134,"text":43},{"id":79,"depth":134,"text":80},{"id":86,"depth":134,"text":87},{"id":110,"depth":134,"text":111},"What to do when you paid for headshots but your account shows no order: sign in with the email used at checkout, or contact support with your receipt.","md",{},true,"\u002Fdocs\u002Fgeneral\u002Fauth\u002Fcant-find-my-order",{"title":6,"description":141},"docs\u002Fgeneral\u002Fauth\u002Fcant-find-my-order","P1V2iTJEdFLw61WPiwqGFVQevlqUAYgfEZuSyfKsEio",[150,152,155,158,163,166,172,177],{"title":6,"description":141,"path":145,"dir":151,"slug":14},"\u002Fdocs\u002Fgeneral\u002Fauth",{"title":131,"description":153,"path":130,"dir":151,"slug":154},"How to sign up for HeadshotPro using email, Google, LinkedIn, or Apple.","creating-an-account",{"title":119,"description":156,"path":118,"dir":151,"slug":157},"How to log in to HeadshotPro using email\u002Fpassword, Google, LinkedIn, Apple, or SSO.","logging-in",{"title":159,"description":160,"path":161,"dir":151,"slug":162},"Resetting Your Password","How to request a password reset email and regain access to your HeadshotPro account.","\u002Fdocs\u002Fgeneral\u002Fauth\u002Fresetting-your-password","resetting-your-password",{"title":125,"description":164,"path":124,"dir":151,"slug":165},"Solutions for common login issues: team invites that do not connect, missing invite emails, wrong email, password problems, SSO errors, and in-app browser restrictions.","troubleshooting-login",{"title":167,"description":168,"path":169,"dir":170,"slug":171},"Compliance and Privacy","HeadshotPro's GDPR compliance, data processing roles, photo retention policies, and your rights as a data subject.","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices\u002Fcompliance-and-privacy","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices","compliance-and-privacy",{"title":173,"description":174,"path":175,"dir":170,"slug":176},"Data Security","How HeadshotPro protects user data through encryption, access controls, infrastructure security, and photo handling.","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices\u002Fdata-security","data-security",{"title":178,"description":179,"path":180,"dir":170,"slug":181},"Security and Compliance Overview","Consolidated reference for HeadshotPro's hosting locations, data residency, encryption, compliance frameworks, and security questionnaire answers.","\u002Fdocs\u002Fgeneral\u002Fsecurity-practices\u002Fsecurity-overview","security-overview",[183,187],{"slug":184,"name":185,"articles":186},"auth","Auth",[150,152,155,158,163],{"slug":188,"name":189,"articles":190},"security-practices","Security Practices",[166,172,177],[],false,1793680182642]